Privacy Policy
Last updated: June 20, 2026
1. Introduction
Yellow Pages Ghana ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business directory service.
2. Information We Collect
2.1 Information You Provide
- Business Listings: Company name, address, phone numbers, email addresses, website URL, business description, and category information
- Account Information: Name, email address, phone number, and password when you create an account
- Contact Forms: Name, email, phone number, and message content when you contact us or submit inquiries
- Payment Information: Billing details for paid listings (processed securely through Paystack)
2.2 Information Collected Automatically
- Usage Data: Pages viewed, search queries, clicks, time spent on pages, and navigation patterns
- Device Information: IP address, browser type, operating system, device type, and screen resolution
- Cookies and Similar Technologies: Session cookies, preferences, and analytics data
- Security Logs: Access logs, contact reveal activity, rate limiting events, and abuse detection data
3. How We Use Your Information
We use collected information for the following purposes:
- Provide and maintain the Yellow Pages Ghana directory service
- Display business listings to users searching for services
- Process business listing submissions and payments
- Communicate with you about your account or listings
- Improve our services through analytics and user feedback
- Detect, prevent, and address fraud, abuse, and security issues
- Enforce our Terms of Use and prevent automated scraping
- Comply with legal obligations and respond to lawful requests
4. Information Sharing and Disclosure
4.1 Public Business Listings
Business information you submit for listing (company name, address, phone, email, website, description) is publicly displayed to all users of the Service. This is the core purpose of our directory.
4.2 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service:
- Paystack: Payment processing for paid listings
- Cloudflare: Security, DDoS protection, and bot management
- Email Service Providers: Transactional and notification emails
- Analytics Providers: Website performance and usage analytics
4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Anti-Scraping and Security Measures
To protect our users and prevent abuse, we implement security measures including:
- Contact Reveal Protection: Phone numbers and email addresses are masked by default and require completing a CAPTCHA challenge to view
- Activity Logging: We log contact reveal requests, including IP address, timestamp, user agent, and session ID
- Rate Limiting: Automated systems enforce request limits to prevent bulk data extraction
- Bot Detection: We identify and block automated crawlers and scrapers
- IP Blocking: Abusive IP addresses may be temporarily or permanently blocked
These measures are necessary to prevent unauthorized commercial data harvesting and protect the privacy of listed businesses.
6. Data Retention
- Active Business Listings: Retained while the listing is active and for a reasonable period after deletion
- Account Information: Retained for the duration of your account plus 1 year
- Security Logs: Contact reveal logs, rate limit events, and abuse logs retained for up to 90 days
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a machine-readable format
To exercise these rights, contact us at privacy@yellowpages.com.gh.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and login state
- Remember your preferences and settings
- Analyze website usage and performance
- Detect and prevent abuse
You can control cookies through your browser settings. Disabling cookies may limit functionality of the Service.
9. Third-Party Links
Our Service contains links to external websites (business websites, social media profiles). We are not responsible for the privacy practices of these third-party sites.
10. Children's Privacy
Yellow Pages Ghana is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries outside Ghana. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.
13. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Data Protection
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. Use the Service at your own risk.